Job Description

Job Description

Job Description

Concierge - Join Our Big-Hearted Team

Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at Grandview Terrace in Sun City West , AZ, as a Concierge !

Schedule: Wednesday through Sunday from 7:00am to 3:30pm

Your Mission: To serve the needs of residents, visitors, and team members by offering information and assistance in a friendly, efficient and courteous manner.

Why Choose Us?

• Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
• National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services list in 2020 and 2021.
• Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.

Key Responsibilities:

• Greet all residents and visitors at community in a friendly, cheerful and professional manner. Maintain a neat personal appearance and dress appropriately in accordance with the department policy for this position.
• Coordinate and maintain all required daily reports and log all incidents and activities that take place during the shift.
• Monitor and respond to all emergency security systems and prepare Unusual Occurrence Reports when applicable.
• Coordinate as needed to schedule transportation to doctor, dentist, and business appointments for residents and inform Transportation when valet parking is needed.
• Dispatch messages to appropriate party for efficient communication to meet residents' needs.
• Follow protocols in place for the following Customer Services Desk services as needed: guest room reservations; accept and deliver packages, prescriptions, flowers etc., operate multiple-line telephone, record resident's change of status.
• Record all irregularities or needed repairs observed or reported during the shift. Submit work order using maintenance software system if necessary.
• Assist other departments with copying, sorting, etc., as needed and as time allows.
• Work agreed-upon schedule with minimal absences in accordance with the attendance policy and perform routine tasks without close supervision.
• Put team success ahead of individual interests; contribute to teamwork by demonstrating a "will-do" attitude and by working cooperatively with others, including other departments. (Teamwork)
• See what needs to be done and accomplishes it, go beyond the basic requirements and take an ownership attitude toward the community.
• Be friendly and helpful with residents and keep a positive spirit and a well-groomed personal appearance in representing the community.
• Subscribe to and represent the values and philosophies contained in the Sun Health Senior Living and Customer Service Mission Statements.
• Know the community emergency procedures and respond to emergency drills.

Your Qualifications:

• 1 year of experience presenting information to small groups of customers or clients.
• At least 1-3 years of experience in Concierge services, preferred.
• Minimum 1 year of customer service experience, required.
• Experience with Microsoft Word and Excel. required.
• Possess current or has the ability to obtain a Level 1 Fingerprint Clearance Card is required.

Team Member Benefits:

• Tuition Reimbursement.
• Exclusive discounts through The Employee Network.
• Access to the Employee Association, supporting team members in need.

Equal Employment Opportunity: Sun Health is fully committed to equal employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, color, religion, national origin, age, physical or mental disability, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Join us and be a part of a community that cares for its residents and team members alike.

Apply today!

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