Job Description
Salary:
Job Purpose/Summary
The Incident & Service Support Agent is a mission-critical member of our 24/7/365 operations center, responsible for front-line emergency monitoring, non-emergency issue management, and product-level support. This position combines real-time response responsibilities with technical support and product validation, forming the backbone of customer engagement and system reliability.
Duties and Responsibilities
Primary Role: Emergency & Non-Emergency Issue Management
Monitor and respond to 360 Aware SOS alerts, providing immediate triage and executing workflow procedures for emergency events.
Handle non-emergency issue management in alignment with customer service level agreements.
Track, document, and communicate incident status in real time across internal systems and stakeholders.
Secondary Role: 24/7/365 Product Support
Operate as a Level 1 support agent through Jira-based customer service desks.
Triage and document bugs, user-reported issues, and technical irregularities.
Provide basic technical support and troubleshooting guidance.
Perform product validation testing based on field reports and system performance.
Support Jira data QA to ensure clarity and accuracy.
Tertiary Role: Product Demonstration Support
Assist with live product demonstrations, ensuring operational readiness and smooth delivery. Support demonstration logistics and system performance monitoring.
Other duties as assigned.
Qualifications
High School Diploma
Background Check Required Security Clearance Eligible
Flexible availability to support 24/7/365 operations, including twelve-hour shift rotations.
Preferred Candidate: Prior experience in public safety communications, emergency response, watch desk, and fusion center highly desirable. Military veterans and public safety professionals are strongly encouraged to apply.
Working conditions
Should be willing to work in a variety of settings as needed, including overnights, weekends, and holidays.
Estimated travel: 0%
Physical requirements
Prolonged periods of remaining in a stationary position at a desk and working on a computer.
Direct reports
None
...TRANSPORT! System Transport is hiring experienced CDL-A flatbed truck drivers for regional and OTR routes. You will be transporting important... ...Type: Experienced CDL-A Truck DriversEquipment Type: Curtain VanRoute Type: Dedicated RegionalDivision: Division 223Terminal:...
...Position Responsibilities may include; Process factory transfers within the warehouse and manufacturing areas. Operate industrial forklifts to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks Transport...
Location: South Bay / Torrance & Sometimes Remote / From Home, BUT MUST BE LOCALHours:... ...Wages: $30/hYou: Grad student, research student (with an Engineering type mind),... ...Agency executive needs a part-time Research Assistant / Executive Assistant who will:Assist...
...Job Description Job Description Job Title: Fundraising Coordinator FLSA Classification: Non-exempt Reports To: Director of Development and Deputy Director of Community Engagement Compensation: $23.00 - $38.00 Hourly, Depending on Experience Inland...
...60,000 -$63,000 Annually - Annually-final salary based on various factors On-Site - 5 days per week Position Summary:The Fundraising & Events Coordinator reports to the Director of Development and is responsible for the successful Peer-to Peer fundraising, planning...