Job Description

Job Description

Job Description

Pay: $22.00 per hour

Job description:

Seeking candidates with Epic experience. Patient Services Agents are responsible for the day-to-day activities of the call center to facilitate efficient operation and excellent customer service. They are the first point of contact for patient questions. The ideal candidate will exhibit adaptability, attention to detail, and a commitment to delivering exceptional customer service in a dynamic environment.

Responsibilities include:

• Consulting with patients on client's services to provide the best solutions for their health and financial well-being. This includes reviewing patient account information, taking payments and initiating recurring payment plans.
• Ability to seamlessly transition between inbound and outbound calls while maintaining professionalism and focus.
• Must demonstrate strong adherence to compliance driven policies, procedures, and scripts to ensure consistency and accuracy in all interactions.
• Maintaining patient accounts and information while adhering to HIPAA guidelines.
• Responding to patient inquiries with compassion and active listening to select the best solution efficiently.
• Resolving patient technical issues with patience and understanding.
• Identify additional needs patients may have and routing them to the appropriate department help them.
• Proficient in navigating multiple computer systems simultaneously while actively engaging with patients on phone calls. This includes entering data and processing payments using a keypad with accuracy and efficiency.
• Excellent communication skills: can adapt to new and different situations, read others' behavior, have difficult conversations with ease, and defuse and resolve conflict.
• Evidence of having excelled in a fast-paced Healthcare work environment.
• Experience working with debt collection and/or related financial processing (accounts receivable, etc.)
• High school diploma or equivalent.
• Knowledge of the telephone system and answering service.
• Computer usage is required to perform this position's duties. Strong knowledge of PC operations and software are required. This includes Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, Slack, Amazon Connect, Zoom, Jira, Epic!Required minimum bandwidth: 50 milliseconds latency/ping, 100Mbps Internet down / 20Mbps Internet up
• Must be able to attend mandatory 3-week training session.

Available to work: 8AM – 6PM; Monday –Friday, Weekends as required.

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