Job Description

Senior Technical Program Manager - Field Operations and Experience Engineering

Job ID: 2987123 | Amazon Web Services, Inc.

Are you customer obsessed? Does your technical program management start with the customer and work backwards from there? Are you creative, innovative, and love to Dive Deep?

AWS is seeking a dynamic Senior Technical Program Manager to lead software engineering teams in building internal tools for the AWS Worldwide Public Sector (WWPS) Business. The role involves translating internal customer strategy and requirements into technical and functional designs while driving business and engineering execution. We have highly-skilled engineering teams that use exciting AWS services to build internal tools that accelerate our AWS WWPS Sales organizations. In this role, you will help ideate new internal tools, as well as continue delivering and evolving existing tools for internal WWPS field teams to realize new efficiencies in how they support external customers.

Whats in it for you? You will be part of an exceptional team of software development managers, product managers, and engineers where collaboration is highly valued, where innovation is something that happens every day, where taking risks is encouraged and where every day is Day One. You will face unique challenges, learn from some of the brightest minds in the industry and lead the development of exciting applications that target hard customer problems. You will have the opportunity to be part of one of the fastest growing, customer obsessed, and innovative companies in the world.

Key job responsibilities
Key job responsibilities
Define technical and functional requirements for engineering team delivery.
Drive work breakdown, user story elaboration, grooming and execution planning.
Lead sprint execution and achieve incremental delivery of capabilities.
Exemplary Bias for Action and Earn Trust through stakeholder management.
Seek continuous feedback to adapt and refine roadmaps and feature prioritization.
Proactively identify engineering delivery gaps/opportunities and mitigate risk by effectively escalating.
Influence strategy, future of a product or suite of products, business, or market segment.
Align internal AWS product-market fit across internal tooling landscape, business opportunity, and product strategy (e.g., customer, market).
Deliver with independence.
Support Return on Investment (ROI) analyses.
Understand core technologies utilized and be fluent in technology alternatives; weigh the pros and cons of a technology choice and propose relevant options.
Deconstruct complex product problems into straightforward technical propositions.

About the team
Field Operations and Experience Engineering (FOXe) is a software and systems development team that builds internal first-party solutions for the AWS Worldwide Public Sector (WWPS) Business. We facilitate productivity, and partner with AWS/Amazon organizations to collaborate and/or enhance first-party tooling. FOXe has several teams that focus on specific domains and tooling needs, and over the past four years through its portfolio, FOXe has developed solutions that have realized intended and unforeseen value. Our solutions provide value through measurable savings gained in time, costs, and resources.

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 5+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Job Tags

Full time, Local area, Worldwide,

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