Job Description

Together we fight for everyones opportunity for a better financial future.

We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyones access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage Apply Now

Voya Financial is seeking a dynamic and strategic Director to lead the Advisory Services Operations team and initiatives to deliver exceptional customer service. The ideal candidate will bring deep expertise in retirement regulations, operational excellence, and cross-functional leadership.

Profile Summary:

Supports retirement planning and advice programs across all retirement Institutional markets in partnership with business segment leads. Partners with Product Development and others to help manage the strategy, support implementation and the ongoing management of Retirements advisory services programs, including both discretionary and non-discretionary advice and guidance services delivered to retirement plans and participants.

Profile Description:

• Manage Retirement Advice programs and Operational support team.
• Selects, trains, motivates staff. Provides training and timely performance management for employees in department. Administers companys compensation plans.
• Directs the establishment of short and long-term objectives for the team in conjunction with Operations, Product Development/Advisory Services and Voya goals.
• Acts as liaison between business operations and technology partners. Sponsors new projects to enhance current processes, including customer support.
• Maintains internal and external customer relationships.
• Manages and directs activities of direct and indirect staff in all aspects of retirement advice programs in account management, enrollment and maintenance services, billing administration, collection and journal entries, policy issues and auditing to ensure consistency and quality.
• Reviews operational activities and work processes and makes necessary changes to ensure an efficient and effective operation to support business partners and customers and maximize profitability.
• Participates in and/or leads process improvement efforts within the team and across the organization, engaging necessary resources and facilitating necessary results.
• Oversight of installation and ongoing management of administrative systems from business user perspective. Oversight management of mainframe and system enhancement projects and implementation of new technologies, etc.
• Stay actively engaged in the retirement advisory space by staying abreast of all advisory industry product and regulatory changes.
• Work with compliance, product management, risk management, distribution and other operations management teams to ensure compliance with policies and procedures, and timely issue resolution of any incident tickets.
• Maintain a customer service lens in analyzing challenges, ensuring customers are whole & driving to accurate and timely resolutions.
• Drive continuous improvement within operations and partnering with technology and product development.
• Manage and coordinate the implementation of advisory platform enhancements.
• Anticipate future changes including those that may affect customers' expectations of investment advisory products and services, technological development, changing customer segments, and evolving regulatory requirements.
• Analyze regulatory changes and how they may impact the investment advisory products and services.
• Solicit feedback from key stakeholders including product management, marketing, qualified plan business partners, independent broker-dealer reps, investment advisor representatives, vendors and the internal departments that support the investment advisory platforms.

Knowledge & Experience:

• 5+ years demonstrated financial services leadership experience with individual investment products and RIA services including mutual funds, ETFs, annuities and managed accounts.
• Ability to lead and drive results.
• Strong understanding of retirement advice vendors and tools.
• Experience working with qualified plan sponsors and participants regarding retirement planning services.
• Strong attention to detail and enterprise project-management skills comfort with taking ownership of projects and tasks from beginning to end.
• Strong communication skills, able to speak effectively to a variety of audiences including directs, business partners, plan sponsors, advisors and Sr Leadership

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Compensation Pay Disclosure:

Voya is committed to pay thats fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidates geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$111,150 - $165,110 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. Thats why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality : Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities .

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Job Tags

Full time, Temporary work, Part time, Work experience placement, Local area, Flexible hours,

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